Elevay Citizenship & Residency by Investment

Terms and Conditions


When you make a payment at www.elevay.com, run by Elevay Limited (Dubai Branch) – License Number: 665273, a branch of Elevay Limited (St. Kitts) – Company Number: 007071 (hereafter referred to as ELEVAY), you simultaneously accept the following terms and conditions. The terms and conditions apply in the cases where no other written agreements have been made between you and ELEVAY. We recommend that you read these terms carefully before you shop on www.elevay.com. As a customer, it is your responsibility to be up to date with the applicable terms and conditions. 

1. Changes to Terms and Conditions


ELEVAY reserves the right to revise and change these terms and conditions from time to time. Changed terms and conditions will not be announced, just updated on this page.

You will not be subject to the terms and conditions that apply after the time you enter into an agreement with us unless the change is due to us being required by law or government intervention to change our terms. In such cases, previous service agreements will be subject to these updated terms. 

2. Applicable Law and Venue

Payments made to ELEVAY are made in accordance with and governed by the laws of United Arab Emirates. Any dispute is settled by the ordinary courts of the United Arab Emirates.

3. Who is ELEVAY?

www.elevay.com is owned and operated by Elevay Limited (Dubai Branch). The company is registered in United Arab Emirates under License Number .: 665273 and is located at the following address:

Elevay Limited (Dubai Branch)
Saleh Bin Lahej Building, Office 210
Al Garhoud Street
PO Box 36566, Dubai
Email: info@elevay.com
Phone: +971 4 282 7221

4. Age Limit in Connection with ELEVAY

To be able to make payments on www.elevay.com you must be at least 18 years old. When placing a payment, you automatically confirm that you are 18.

5. Open 24 Hours a Day

www.elevay.com is, as far as possible, open for payment 24 hours a day. There may be interruptions, such as system updates from us or our IT supplier. In principle, these kinds of minor interruptions will not be announced.

6. Payment errors

If you have made a mistake in your payment, please contact us immediately by e-mail: info@elevay.com and customer service will assist you. Always remember to check your order before approving the payment. 

7. Receiving Services

Once you have made a payment with ELEVAY, you will receive a receipt for your payment. We reserve the right to reject your client agreement. This may be due to the fact that the client agreement is no longer valid or if your payment has not been completed either due to technical errors or incorrectly entered information etc. ELEVAY cannot be held responsible for rejected or cancelled orders. Also, no compensation is given for payments that are rejected.

8. Payment

Payments at www.elevay.com are made using debit and credit cards. You are responsible for the correct debit/credit card information provided. Credit card information is communicated via elevay.com to PBS on a secure and encrypted SSL connection. Thus, ELEVAY does not have access to your card information.


The payment amount you see at www.elevay.com will be valid at the time of purchase, subject to errors and omissions. 

9. Personal Information

In order to make payments on www.elevay.com you must at least state:

Your full name
E-mail address
Phone number

The above data is stored with your payment information for 5 years from the end of the financial year to which the information relates, Federal Decree-Law No. 45/2021 on the Protection of Personal Data, after which the information is deleted.

Information is not disclosed and will not be sold to a third party unless this is done in connection with a restructuring or a full or partial sale of the business. Any disclosure in such a situation will be in accordance with the personal policy law applicable at any given time.

As a customer, you have the opportunity to gain insight into our registration of information about you, and you can object to a registration in accordance with the UAE laws on Personal Information. Inquiries in this regard can be made to ELEVAY via email: privacy@elevay.com

10. Cookies 

By using elevay.com you agree to the fact that we use cookies. A cookie is a small data file that is placed on your computer to keep track of what is happening during your visit and to recognize the computer. A cookie is NOT a program and does NOT contain viruses. Our cookies cannot read data from your computer’s hard drive or read cookies created by other websites you have visited.

If you do not want your site visit to be tracked by our cookies, you can set your internet browser and/or firewall to disable them. Unfortunately, this can have a negative effect on your use of the site. Use your Internet browser’s help guide to learn how to disable and/or delete cookies on your computer. 

11. Customer Service

If you have any other questions, you are always welcome to contact us by e-mail info@elevay.com or call us by phone  +971 4 2827221. Customer service is available on weekdays from 9 am to 6 pm Dubai local time.


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